Return Policy & Shipping


Purchased products will be shipped within 2 business days from the time the order was placed.

Before placing an order through our store, we recommend carefully researching the product you intend to purchase. Any return/exchange must be unused and in brand new condition. If you would like any additional information about a product before making a purchase, please contact us; we have a team of friendly, experienced, and very knowledgeable Customer Service Representatives standing by who are happy to help you find the perfect piece.

Our return and exchange policy is listed below; please read thoroughly, and contact us if you have any questions.


421Store offers a full refund on orders that have been cancelled before they have been fulfilled in our warehouse. To cancel an order, you must reach out to 421Store here.

An order cannot be canceled once it is in transit; a customer must wait for the package to arrive and make a Return or Exchange. 


Any/all items purchased from 421Store and/or any of its affiliates must meet the following requirements to be eligible for a refund:

  • Item(s) must be in original, brand new (unused) condition.
  • Item(s) must be shipped back within (30) days of the original delivery date.
  • Return must include a Return Authorization (RA) number which can be acquired by letting us know here. Please be sure to include your order number and item(s) list you plan to return in your email. 
  • Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
  • Buyer must understand and agree to a 15% restocking fee for returned items.
  • Item(s) must be returned in full or will otherwise incur additional processing fees of up to 60%. This includes parts and/or accessories.You must have an authorized RA number for all returns. This will ensure proper processing of your item(s). We are not responsible for items sent to us without an RA number. The RA number must be written on all sides of the packaging that the returned item is being shipped in. If you have any further questions, please contact us.
  • Buyers are responsible for all shipping costs associated with the return process. Our Customer Service Representative will create a prepaid shipping label for your package. Assuming all conditions above are met, you will be refunded the entire order less the shipping costs and the 15% restocking fee within 1-2 weeks from our receipt of the goods. This return policy is only available to customers of the United States and/or Canada.


    If your order from 421Store is Damaged in shipping or has a Manufacturing Defect, DO NOT USE THEM OR TRY TO FIX THEM. 421Store offers free exchanges shipping on any/all item(s) affected. If you receive Damaged or Defective item(s) please reach out immediately here.

    • Item(s) must be in original, brand new (unused) condition.
    • Item(s) must be shipped back within (30) days of the original delivery date.
    • Must have (2) images of the product (1) zoomed in detail of the damaged area and (1) image displaying the item(s) as a whole.
    • Must have a brief description of the problem. 
    • Damages that involve broken glass do not need to be returned back to 421Store, and a replacement will be shipped out immediately. In the event there is a Manufacturing Defect, 421Store requires the product to be returned to us. Your replacement item(s) will ship as soon we have confirmation the Defective product has been scanned by the USPS. 


    If you have received a wrong item DO NOT USE IT. Please include your order number and a clear picture of the wrong item with the support request or the email. If you use it, the contract between and the customer will be considered fulfilled.


    Some of our items such as vaporizers have warranties. Please take the time to register your product if indeed a warranty card is included in the package. Items that come with warranties are noted in the product description.


    Products are not eligible for return or exchange after thirty (30) days.


    421Store reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, 421Store and its affiliates reserve the right to refuse a return for any reason.